Refund Policy

1. Scope

This policy applies to successful one-time purchases of Entalpa credits through Stripe Managed Payments. A credit top-up does not create a subscription, recur, or renew automatically. Closing Checkout before you confirm the purchase creates no charge and requires no cancellation. After you confirm, some payment methods can remain pending and complete later; closing the page does not cancel them.

2. Entalpa refund requests

You may request a full or partial refund for unused purchased credits within 7 calendar days after Stripe confirms the payment. Used credits and complimentary credits are not refundable as money. We use complimentary credits first, then purchased credits from the oldest purchase first. Buying more credits later does not make credits from an earlier, spent purchase refundable again.

We calculate the refundable amount from the unused credits remaining from that purchase at the price originally paid, excluding credits reserved for work in progress and amounts already refunded or committed to pending refunds. Continued use can reduce the amount available before the refund is processed. The cumulative amount refunded cannot exceed the original payment. Entalpa does not charge a refund fee.

A successful refund deducts the corresponding available purchased credits from your Entalpa balance without reversing prior usage. Pending refunds do not deduct credits. If a refund later fails or is canceled, we restore exactly the credits previously deducted for that refund. A documented fraud or abuse basis permitted by law may affect approval.

These terms do not limit any mandatory consumer rights available under applicable law.

3. How to request a refund

Use transaction support in Link or email support@entalpa.com from the address used for your purchase. Include the purchase date and enough transaction information for us to identify the payment. Never send a full card number, bank-account details, or authentication code.

Entalpa handles questions about the credits, product, and Entalpa refund policy. Stripe acts as merchant of record through Managed Payments, while Link handles transaction support and payment-method details.

4. Processing and timing

Approved refunds are submitted through Stripe Managed Payments to the original payment method. Stripe sends the refund notification from Link. The payment provider and your bank control final processing, so a refund may remain pending, require action, fail, or take several business days to appear. Contact us if an approved refund does not arrive or if Link reports a problem.

Separately from Entalpa's 7-day request policy, Stripe may issue a refund in certain cases within 60 days of the original transaction under its Managed Payments policies. This is Stripe's decision and is not a guaranteed extension of Entalpa's refund window.

5. Related terms

See our Terms of Service for credit pricing and product terms, and our Privacy Policy for payment-data handling.

6. Contact

Entalpa Corp.
228 Park Ave S, PMB 85451
New York, NY 10003, United States
Email: support@entalpa.com